Terms of Service

Effective Date: October 8, 2026

Welcome to Humble Mops!

These Terms of Service ("Terms") govern access to and use of the Humble Mops website, application, and related services (collectively, the "Services").

Humble Mops is owned and operated by *Gleam Bee Cleaning Service, LLC*, a Texas limited liability company ("Humble Mops," "Company," "we," "us," or "our").

By creating an account, purchasing a subscription, or otherwise accepting these Terms, you agree to be bound by them.

If you use Humble Mops on behalf of a business, you represent that you have the authority to enter into this agreement on behalf of that business.

If you do not agree to these Terms, you may not use the Services.

1. Description of Services

Humble Mops provides cloud-based customer relationship management (CRM) and business management software designed primarily for residential and commercial cleaning businesses.

Depending on the subscription and features available, the Services may include:

Customer and property management
⁠Proposals, estimates, and pricing tools
Job scheduling and recurring service management
⁠Employee scheduling and assignments
Time tracking and compensation calculations
⁠Tasks, notes, and business activity tracking
Email and SMS communications
⁠Workflow automation
Reporting and administrative tools

Features may be added, modified, or discontinued as the platform evolves.

Certain features may be unavailable during initial release, beta testing, or on specific subscription plans.

Humble Mops does not guarantee that any particular feature will remain available indefinitely.

2. Account Registration and Responsibilities

To use certain Services, you must register for an account and provide accurate and complete information.

You agree to:

⁠Maintain accurate account and business information.
Keep your login credentials confidential.
Grant access only to authorized individuals.
Assign appropriate permissions to employees and team members.
Notify us promptly of suspected unauthorized account activity.
Use the Services in compliance with applicable laws.

You are responsible for activity occurring through accounts under your control, except to the extent caused by Humble Mops' own misconduct or failure to meet applicable obligations.

Humble Mops may suspend accounts when reasonably necessary to prevent fraud, protect security, or address violations of these Terms.

3. Subscriptions and Billing

Certain Services require a paid subscription.

Subscription pricing, included features, billing intervals, and applicable usage limits will be disclosed during signup or purchase.

By purchasing a subscription, you authorize us and our payment processing providers to charge the selected payment method for applicable subscription fees and taxes.

Unless otherwise disclosed when you subscribe, paid subscriptions automatically renew at the end of each billing period until canceled.

You may cancel your subscription through available account settings or by contacting support@humblemops.com.

Unless otherwise stated in your subscription terms, cancellation takes effect at the end of the current paid billing period.

Fees already paid are generally nonrefundable, except where required by law or expressly provided under an applicable refund policy.

We may change subscription prices by providing advance notice as required by law. Price changes will apply to a future billing period, and customers may cancel before the change becomes effective.

4. Free Trials and Promotional Offers

Humble Mops may offer free trials, introductory pricing, or promotional subscriptions.

Trial duration, eligibility, included features, and any conversion to a paid subscription will be disclosed at signup.

Unless explicitly disclosed and authorized during registration, a free trial will not automatically result in a paid charge.

If a trial requires payment information and automatically converts to a paid subscription, the applicable price, renewal terms, and cancellation process will be disclosed before enrollment.

We reserve the right to limit trial eligibility and prevent abuse of promotional offers.

5. Acceptable Use

You agree not to misuse Humble Mops or use the Services for unlawful activities.

Prohibited activities include:

Accessing information without authorization
Attempting to bypass security protections
Introducing malware or other harmful code
⁠Using the platform for fraud or deceptive business practices
Sending unlawful, unsolicited, or abusive communications
Interfering with platform availability or performance
Scraping or extracting information without authorization
Reselling or sublicensing the platform without written permission
Violating the privacy, intellectual property, or other legal rights of third parties

We may investigate suspected misuse and take reasonable corrective action, including suspension or termination.

6. Customer Data and Ownership

You retain ownership of the business information, customer records, employee information, and other content that you or your authorized users enter into Humble Mops ("Customer Data").

You grant Humble Mops a limited, nonexclusive right to host, store, process, transmit, and otherwise use Customer Data solely as reasonably necessary to provide, maintain, secure, and support the Services, comply with applicable law, and carry out your lawful instructions.

You are responsible for the accuracy, legality, and completeness of Customer Data.

You represent that you have obtained all necessary rights, notices, and permissions to collect and process information through the Services.

Humble Mops does not independently verify the accuracy of customer records or business information entered into the platform.

We do not claim ownership of Customer Data and will not sell your customer lists to third-party marketers.

Our collection and processing of personal information are further described in our Privacy Policy.

7. Employee Management and Payroll Calculations

Humble Mops may provide tools to track work hours, calculate compensation, and organize employee payment information.

Humble Mops is not a payroll processing service, employer of record, tax advisor, accountant, or legal advisor.

Unless separately agreed in writing, Humble Mops does not:

Issue employee payments
Withhold or remit payroll taxes
⁠File payroll tax returns
Administer employee benefits
⁠Determine employee classifications
Guarantee compliance with wage and hour laws

Any compensation, timekeeping, or payroll calculations provided through the platform are based on information and configurations supplied by users.

Businesses are solely responsible for reviewing and verifying payroll-related information before issuing payments.

You are responsible for complying with applicable employment, wage, overtime, tax, recordkeeping, and labor laws.

Humble Mops is not responsible for errors resulting from incorrect employee information, pay rates, compensation settings, time records, or other customer-supplied data.

Nothing in this section limits liability that cannot lawfully be excluded.

8. Estimates, Proposals, and Pricing Calculations

Humble Mops may provide tools that assist businesses in preparing estimates, proposals, and pricing calculations.

All pricing recommendations and calculations depend on customer-supplied settings and information.

You are responsible for reviewing proposals, rates, discounts, taxes, and other financial information before communicating them to customers.

Humble Mops does not guarantee that pricing calculations will reflect your actual costs, profitability, or applicable tax obligations.

Agreements between your business and its customers remain solely between those parties.

9. Scheduling and Service Management

Humble Mops provides tools for organizing appointments, recurring services, and employee assignments.

You are responsible for verifying schedules, employee availability, customer appointments, and service details.

We do not guarantee that automated scheduling, reminders, or notifications will prevent missed appointments, conflicts, or other operational errors.

Humble Mops is not a party to service agreements between cleaning businesses and their customers.

10. Email and SMS Communications

Certain Services may allow businesses to send emails, SMS notifications, appointment reminders, and related communications.

Communications may be delivered through third-party providers, including Twilio and Twilio SendGrid.

Businesses using these features agree to comply with applicable messaging, privacy, consumer protection, and anti-spam laws.

You are responsible for:

Obtaining legally required recipient consent
Maintaining evidence of consent where required
⁠Honoring unsubscribe and opt-out requests
⁠Ensuring message content is lawful and accurate
Avoiding unsolicited or prohibited communications
⁠Complying with applicable telecommunications and email provider requirements

Consent to receive SMS messages must be obtained separately from acceptance of these Terms when required.

SMS Program Disclosures

Humble Mops may facilitate SMS communications involving appointment reminders, service confirmations, scheduling updates, operational notifications, and other authorized messages.

Message frequency varies based on activity and notification preferences.

Message and data rates may apply.

Recipients of supported SMS programs may reply STOP to opt out of further messages or HELP for assistance.

For additional assistance, contact support@humblemops.com or the business identified in the message.

Consent to receive text messages is not a condition of purchasing unrelated products or services.

Carriers are not liable for any delayed or undelivered messages.

SMS delivery is subject to carrier availability, network conditions, and provider policies.

Mobile numbers and SMS opt-in consent information are not shared with third parties or affiliates for their own marketing or promotional purposes.

Additional information is available in our Privacy Policy at:

https://humblemops.com/privacy-policy

Businesses sending messages through Humble Mops are responsible for ensuring their own messaging programs contain appropriate sender identification, disclosures, and consent processes.

Humble Mops may limit or suspend messaging functionality when necessary to address compliance concerns, provider restrictions, or abuse.

11. Third-Party Services and Integrations

Humble Mops relies on third-party technology providers for certain functionality, which may include application hosting, databases, email delivery, messaging, and billing.

These services may be subject to the providers' own terms and policies.

We are not responsible for outages or failures of independent third-party services beyond our reasonable control, except to the extent liability cannot lawfully be excluded.

Features dependent on external providers may be modified or temporarily unavailable.

12. Service Availability and Updates

We strive to provide reliable and secure Services.

However, we do not guarantee uninterrupted or error-free availability.

The Services may experience interruptions due to maintenance, upgrades, technical failures, security incidents, or events outside our reasonable control.

We may update, improve, or modify the platform to maintain functionality, improve security, and introduce new features.

We will make reasonable efforts to provide notice of material changes that substantially affect existing paid functionality.

13. Data Retention and Account Termination

You may terminate your subscription according to the cancellation terms applicable to your account.

Unless otherwise agreed, account access ends upon termination of the subscription.

Following account termination, Customer Data is scheduled for deletion within 30 days, subject to applicable legal, security, and operational retention requirements.

Some information may remain temporarily in backups or third-party systems according to applicable retention procedures.

Certain billing, transaction, and compliance records may be retained as required by law or for legitimate business purposes.

Customers may request available data exports before account termination.

After Customer Data has been permanently deleted, recovery may no longer be possible.

We may suspend or terminate access for material violations of these Terms, unlawful use, security threats, or unresolved payment failures, subject to applicable law and any required notice or opportunity to cure.

14. Intellectual Property

Humble Mops and its associated software, designs, interfaces, branding, documentation, and underlying technology are owned by Gleam Bee Cleaning Service, LLC or its licensors.

Your subscription grants you a limited, nonexclusive, nontransferable right to access and use the Services for your internal business operations while your subscription remains active.

You may not copy, distribute, reverse engineer, or commercially exploit the platform except as permitted by applicable law or our written authorization.

You retain all applicable ownership rights in your Customer Data.

15. Disclaimer of Warranties

To the maximum extent permitted by applicable law, Humble Mops provides the Services on an "as is" and "as available" basis.

We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement to the extent permitted by law.

We do not warrant that the Services will be uninterrupted, error-free, or suitable for every business purpose.

Nothing in these Terms excludes warranties or protections that cannot legally be disclaimed.

16. Limitation of Liability

To the maximum extent permitted by law, Gleam Bee Cleaning Service, LLC and its officers, employees, and representatives will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the use or inability to use the Services, including lost profits, lost business opportunities, or business interruption.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Services will not exceed the amount paid by you to Humble Mops during the 12 months immediately preceding the event giving rise to the claim.

These limitations apply regardless of the legal theory asserted, except where prohibited by applicable law.

Nothing in these Terms limits liability for fraud, willful misconduct, or other liability that cannot lawfully be limited.

17. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Gleam Bee Cleaning Service, LLC and its officers, employees, and representatives from third-party claims, damages, liabilities, and reasonable legal expenses arising from:

Your unlawful or unauthorized use of the Services
Customer Data or communications you provide through the platform
Your violation of applicable laws or third-party rights
Your material breach of these Terms

This obligation does not apply to the extent a claim results from Humble Mops' own unlawful conduct, negligence, or breach of these Terms.

18. Governing Law and Disputes

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law principles.

Unless applicable law requires otherwise, disputes arising from these Terms will be subject to the jurisdiction of the appropriate state or federal courts located in Bexar County, Texas.

The parties agree to make a reasonable, good-faith effort to resolve disputes informally before initiating legal proceedings.

Nothing in this section prevents either party from seeking urgent injunctive relief when legally appropriate.

19. Changes to These Terms

We may revise these Terms periodically to reflect operational changes, new features, legal requirements, or updates to our business practices.

We will provide reasonable notice of material changes when required by law or when changes materially affect customer rights.

Changes will not apply retroactively unless permitted by applicable law and agreement.

If you do not agree to updated Terms, you may discontinue use and cancel your subscription.

Continued use after properly notified changes take effect may constitute acceptance to the extent permitted by law.

20. General Provisions

These Terms, together with any applicable order, subscription terms, Privacy Policy, and other expressly incorporated agreements, constitute the agreement governing your use of the Services.

If any provision is found unenforceable, the remaining provisions will continue in effect.

Our failure to enforce a provision does not constitute a waiver of our right to enforce it later.

You may not transfer your rights under these Terms without our prior written consent, except as permitted by applicable law.

We may assign these Terms in connection with a merger, acquisition, restructuring, or sale of substantially all relevant business assets, subject to applicable law.

21. Contact Information

If you have questions about these Terms, please contact:

Humble Mops
Operated by Gleam Bee Cleaning Service, LLC
San Antonio, Texas, United States

Email: support@humblemops.com
Website: https://humblemops.com